Casino & Resort Operations

Practice Social Distancing

Air Ventilation

With our special air ventilation systems in place at both casino properties, you’re breathing 100% outside air. We recycle NO AIR! Check out the video below.

Hand Sanitizer

Hand sanitizer dispensers, touchless whenever possible, will be placed at key guest and employee entrances and contact areas such as driveways, reception areas, hotel lobbies, the casino floor, restaurant entrances, elevator landings & pools.

Electrostatic Disinfectant Sprayer

In an effort to maintain a safe environment for our guests and employees, Odawa Casino may utilize an electrostatic sprayer in conjunction with CDC/IHS cleaning and disinfecting guidelines. The use of this machine will be reserved for high traffic guest areas which will be closed to the general public while in use. Any employee operating an electrostatic sprayer will be required to wear protective glasses, mask, and gloves. Upon completion of using an electrostatic sprayer the employee will remove the PPE and wash any exposed skin with soap and water.

Front of the House Signage

There will be health and hygiene reminders throughout the property including the proper way to wear, handle and dispose of masks and face coverings, gloves and PPE.  Electronic signage will also be used for messaging and communication.

Back of House Signage

Signage will be posted throughout the property reminding employees of the proper way to wear, handle, and dispose of masks and face coverings, to use gloves (in positions deemed appropriate by medical experts), to wash their hands, and to avoid touching their faces.

Employee & Guest Health Concerns

Our employees have been given clear instructions on how to respond swiftly and report all presumed cases of COVID-19 on property to the Health & Safety Coordinator who will report to the Health Department.  Employees are instructed to stay home if they do not feel well and are instructed to contact a manager if they notice a coworker or guest displaying or complaining of a cough, fever, shortness of breath, chills, a new loss of taste or smell, repeated shaking with chills, muscle pain, headache, sore throat, or other known symptoms of COVID-19.  Employees and guests who are exhibiting any of the symptoms of COVID-19 while at the property are instructed to immediately notify their manager (employees) or security (guests).  A certified EMT will be on site 24 hours per day during the initial reopening period.

Case Notification

If we are alerted to a presumptive case of COVID-19 at Odawa Casino, we will work with the Health Department to follow its recommended protocols.

Air Ventilation Video

Odawa Casinos and Team Members are committed to a comprehensive health and sanitation program.

Hand Washing

Correct hygiene and frequent hand washing with soap is vital to help combat the spread of viruses. All Odawa employees have been instructed to wash their hands, or use sanitizer when a sink is not readily available, every 60 minutes (for 20 seconds) and after any of the following activities: using the restroom, sneezing and/or coughing, touching the face, blowing the nose, cleaning, sweeping, mopping, smoking, eating, drinking, entering and leaving the gaming floor, going on break and before or after starting a shift.

COVID-19 Training

All active employees prior to reopening to the public will be required to attend training on COVID-19 safety and disinfection protocols with more comprehensive training for our teams with frequent guest contact, including Housekeeping, Food & Beverage, Public Area Department, Hotel Operations and Security. Team members who are not returned to active status prior to the reopening of the property will be required to attend COVID-19 training on their scheduled return-to-work date. All team members attending this training will have their attendance properly documented. The COVID-19 training will consist of but not limited to the following,

• Proper donning and removal of PPE (gloves and masks at a minimum)
• Proper hand hygiene
• CDC/IHS cleaning and sanitation practices

Personal Protective Equipment (PPE)

Appropriate PPE will be worn by all employees based on their role and responsibilities and in adherence to state or local regulations and guidance. Training on how to properly use and dispose of all PPE will be mandatory. Every employee entering Odawa properties will be provided a mask and required to wear that mask while on the gaming floor and / or in contact with guests unless unable due to a medical condition. Gloves will be provided to employees whose responsibilities require them as determined by medical experts, including housekeeping and public area attendants and security officers in direct contact with guests.

Daily Pre-Shift & Timekeeping

Employee pre-shift meetings will be conducted virtually or in areas that allow for appropriate physical distancing between employees. Larger departments will stagger employee arrival times to minimize traffic volume in back-of-house areas. Hand sanitizer will be available at each time clock location and employees will be required to sanitize their hands after clocking in. Our management team will ensure constant communication and proper PPE, cleaning and disinfection procedures will be followed and updated per the latest expert guidance. Management will stagger employee break times to allow for social distancing.

Cleaning & Disinfecting Protocol

• Guest-facing counters, equipment, and multiple touchpoints to be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines

Guest Considerations

• Hand sanitizer bottles are located on the guest counter at the Odawa Main Cage for use after each transaction

Cleaning & Disinfecting Protocol

• Hand sanitizing stations on the Odawa Casino floor and all ATM’s/TITO redemption machines.
• Workstations to be cleaned and disinfected in a consistent and timely manner following the CDC / IHS guidelines.
• Slot attendants to offer to sanitize slots for guests sitting down at a machine.
• Slot attendants to clean and sanitize slot machines in a consistent and timely manner following the CDC / IHS guidelines on a set schedule.

Guest Considerations

• Hand sanitizer dispensers to be placed throughout the slot floor.
• Wet wipes are available at the front entrance and guest services. Wipes may also be provided by casino staff upon request.

Poker Room  

• The Dealer Button is a hand sanitizer dispenser – as the Button moves around the Table, we encourage you to was your hands!
• We will we disinfecting all chips and cards throughout the day. 
• Players will be allowed to come into the Poker Room to sign up and ask questions, however, they will be asked to wait outside the Poker Room until they are paged.

Cleaning & Disinfecting Protocol

• Table Games Management and Housekeeping will clean and disinfect each chair and table area in a consistent and timely manner following the CDC/IHS guidelines.
• Supervisors to disinfect table gams rails in a consistent and timely manner. Supervisors to disinfect their workspace at the beginning of their rotation.
• Table Games team members will disinfect dice for each new shooter.
• The interior/exterior of the card shoe will be disinfected daily.
• Roulette wheel head, ball, and dolly disinfected daily.
• Pit podiums to be disinfected by Table Games Management / Supervisory Team Members in a consistent and timely manner, including phones, computers, all hard surfaces, and cabinetry.
• Chips are disinfected daily. Weekly, all chips in circulation are credited back to the cage to be cleaned.
• Gloves are optional for use in Table Games.

Guest Considerations

• Guests will be reminded to use hand sanitizer prior to the start of play.
• Cocktail servers will remain available and serve beverages upon request. 

Cleaning & Sanitization Protocol

• Workstations, phones, desks, hard surfaces and frequently touched surfaces to be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines or upon a new employee using the equipment. 

Physical Distancing Protocol

• Signage will be prominently posted reminding guests of distancing guidelines. 

Guest Considerations

• Guest amenity deliveries will be delivered with contactless procedures whenever possible. 
• Scooters, wheelchairs and other guest amenities will be sanitized after each use. 
• Valet service has been suspended until further notice.
• Shuttle Service hours may be limited and pickups are restricted to only the Odawa Hotel, Marriott, Tribal Elders, and VIPs.
• Coat check is not available.

Cleaning & Sanitizing Protocol

• Designated eating areas are restricted to Copper Cafe, Sage, and Mukwa Bar & Grill. No food / eating permitted on the gaming floor.
• Service stations, service carts, beverage stations, counters, handrails, and trays will be cleaned and sanitized in a consistent and timely manner following the CDC/IHS guidelines and logged by a supervisor or above.
• Complimentary beverage stations will provide cups (signage will be displayed asking guests to take a new cup every time.)
• Wrapped straws will be provided.
• POS terminals will be assigned to a single server where possible and sanitized between each user and before and after each shift. If multiple servers are assigned to a POS terminal, servers will sanitize their hands after each use.
• Dining tables, bar tops, stools, and chairs will be cleaned and sanitized in a consistent and timely manner.
• Sanitize trays (all types) and tray stands after each use.
• Storage containers will be sanitized before and after each use.
• Food preparation stations will be cleaned and sanitized in a consistent and timely manner.
• Kitchens will be deep cleaned and sanitized at least one time per day.

Guest Considerations

• All straws will be wrapped and provided upon request at each food outlet.
• All food will be prepared “to-go” in containers and bagged.
• Food and beverage items will be placed on the table, counter, or other surface instead of being handed directly to a guest.

Cleaning & Sanitizing Protocol

• Service stations, service carts, beverage stations and trays will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines and logged by a supervisor or above.
• Dining tables, bar tops, stools and chairs will be sanitized after each use.
• Menus will be single use (copies) or visible (no touch screen) selection.
• Trays (all types) and tray stands will be sanitized after each use.
• Storage containers will be sanitized before and after each use.
• Food preparation stations will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines and logged by a supervisor or above.
• Kitchens will be deep-cleaned and sanitized at least one time per day. 

Physical Distancing Protocol

• Dining tables, chairs, and bar stools will be limited to ensure proper distancing of six (6) feet or more.
• Staffing levels will be appropriate to allow for distancing between employees. 

Contact Sandy Williams (swilliams@odawacasino.com) for more information on Group Sales and Banquets.

Front Desk: Cleaning & Disinfecting Protocol

• Sanitize all guest touchpoints on a regular consistent basis following CDC/IHS guidelines, including but not limited to credit card devices, pens, and registration countertops.
• Room keys to be sanitized before stocking and given to guests at check in.
• Offices, Call Centers, Registration Desks to be deep cleaned and sanitized in a consistent and timely manner following CDC / IHS guidelines. 

Public Areas: Cleaning & Disinfecting Protocol

• The following areas are to be cleaned and sanitized in a consistent and timely manner following CDC / IHS guidelines (this list may not be all-inclusive):
  • Guest elevators
  • Credenzas
  • Hotel entry doors
  • Trash bins
  • Hotel lobby restrooms
  • Deli area tables, chairs & counters. 
  • The pool area
  • Hotel main lobby
  • Business Center 

Housekeeping: Cleaning & Disinfecting Protocol

• Carts, trolleys and equipment to be sanitized at the start and end of each shift
• Guest linen will be delivered and removed from guest rooms in single-use sealed bags
• All items stored on shelves in the Housekeeping locker rooms are placed in bags and not exposed to the open air when not in use
• Back of house restrooms will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines
• All ice and vending machines throughout the hotel will be cleaned and sanitized in a consistent and timely manner following the CDC / IHS guidelines
• All guest amenities will be cleaned and sanitized in a consistent manner following the CDC / IHS guidelines before each stay. 
• All discarded guest room keys will be sanitized once per a day by the housekeeping department. Housekeeping staff will be required to wear protective gloves prior to the removal of any room key(s) to be sanitized. Gloves utilized in the sanitation of room keys must be disposed of at the completion of the sanitation process. The employee involved in the sanitation of room keys will also be required to wash their hands once they have disposed of their gloves.
• Specific sanitation consideration will be paid to the following guest room areas but not limited to:
  • Desks, countertops, tables, and chairs.
  • Phones, tablets, and remote controls. 
  • Thermostats.
  • Cabinetry, pulls, and hardware.
  • Bathroom vanities and accessories.
  • Bathroom fixtures and hardware, blow-dryer, etc. 
  • Windows, mirrors, and frame.
  • Lights and lighting controls.
  • Closets, hangers, and other amenities.
  • Microwaves and refrigerators.
  • Doors, door handles, and room entry card-readers

Physical Distancing Protocol

• Implement peak period queuing procedures when the number of guests exceeds the lobby capacity. 
• Minimize contact with guests while cleaning hotel rooms; rooms will be cleaned only after guest check-out. Stay over guests may request needed items by calling the front desk. 

Guest Considerations

• The continental breakfast will no longer be offered. Prepackaged breakfast items will be provided. 
• All reusable collateral to be removed from the rooms; critical information will be placed on a single use collateral that can be sanitized and cleaned. 
• Disposable collateral to be disposed of and changed after each guest vacates their room(s). 
• Extra pillows and blankets stored in the guest room closets will be removed and available upon request from the guest.